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Etihad Water and Electricity (EtihadWE) has replaced the online bill payment service, FEWA Quick Pay. It was previously operated by the Federal Electricity and Water Authority (FEWA).
Etihad Water and Electricity (EtihadWE) has replaced the online bill payment service, FEWA Quick Pay. It was previously operated by the Federal Electricity and Water Authority (FEWA). FEWA has undergone restructuring under Federal Decree-Law No. 31 of 2020 and is now known as Etihad Water and Electricity (EtihadWE). This service allows the customer to use it to view and pay electricity and water bills without requiring an account. Only the account number from the utility bill is required. It is offered 24/7 via the official EtihadWE website and mobile app. It has a customer base in Ajman, Fujairah, Ras Al Khaimah and Umm Al Quwain. The official utility bill payment service is today provided by EtihadWE.
| Feature | Details |
| Current service provider | Etihad Water and Electricity (EtihadWE) |
| Former provider | Federal Electricity and Water Authority (FEWA) |
| Common search term | FEWA Quick Pay |
| Official payment service | View and Pay Bill |
| Login required | No (Quick Pay) |
| Information required | Customer Account Number |
| Available 24/7 | Yes |
| Supported channels | Website, Mobile App, Kiosk Machines |
| Payment methods | GCC-issued Credit Cards |
| Service areas | Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain |
FEWA bill payment is a bill payment service that allows customers to check their existing utility bill without opening an online account and complete the payment securely.
The FEWA name is still prevalent on all search engines, but the service is now operated by Etihad Water and Electricity (EtihadWE). Existing customers don’t need to do anything different, as their accounts, billing, and payment history remain unaffected because of the new organization.
The service was made convenient. No need to register, verify email address, or log into a customer dashboard; users only enter the account number, see the amount outstanding, and make a payment with an accepted payment card.
Quick Pay is particularly convenient for:
There is still a lot of confusion about whether FEWA and EtihadWE are separate entities or not.
The answer is no.
The UAE Government has restructured the Federal Electricity and Water Authority (FEWA) into Etihad Water and Electricity (EtihadWE). It didn’t impact customer services, billing and payment systems, but branding and administration changed.
| FEWA | EtihadWE |
| Former utility authority | Current utility provider |
| Old branding | New official branding |
| FEWA website | EtihadWE website |
| FEWA Quick Pay | EtihadWE View & Pay |
| FEWA App | EtihadWE Mobile App |
In fact, FEWA is a renowned name amongst millions of customers, which is why FEWA Quick Pay, FEWA bill payment, and FEWA online payment are still in use.
Etihad Water and Electricity’s responsibilities include the supply of electricity and water services in the Northern Emirates, namely:
The Quick Pay service enables customers in these emirates to pay their monthly bills for utilities without having to visit a customer service center.
Any payment to the electricity and water bill using FEWA is a simple method of paying your bill without logging in. Please follow the steps below to ensure your payment is made safely via the official EtihadWE payment platform.
Go to the Etihad Water and Electricity website and choose View and Pay Bill from the Services menu.
Provide the 12-digit account number shown on your monthly utility bill.
The system accesses your latest billing data from your customer account.
Before payment, check:
This information is provided to prevent the wrong account from being paid.
Choose a recognized payment card, and provide details about the payment.
EtihadWE says that credit cards and debit cards issued by any banks from the Gulf Cooperation Council are accepted for online transactions by Quick Pay. There are extra restrictions and conditions for higher amounts of payments.
If the payment is successful, you will be notified, and your account balance will be adjusted.
Customers should keep or download the receipt of the payment for future reference.
To minimize delays, have the following information handy.
| Required Information | Purpose |
| Customer Account Number | Identify utility account |
| Credit Card | Complete payment |
| Valid Email Address | Receive confirmation |
| Internet Connection | Access payment portal |
The most important requirement is the account number, as Quick Pay doesn’t require account registration.
Etihad Water and Electricity has a number of official payment options, but the most popular is the FEWA Quick Pay for one-time payments online. The payment method will be selected according to the convenience of the customers, such as online payment, mobile app payment, or cash payment in-store.
The official site lets customers:
This is the preferred pathway for customers who prefer to make secure online payments straight from the utility company.
The official mobile application offers almost all the services offered on the website, such as:
The quick payment option is available, or customers can sign in with UAE PASS for more account features.
There are several payment machines for self-service in selected service centers and in some EtihadWE locations. These kiosks are designed to be used at any time of day and can be helpful for customers who prefer to pay without having to go to a customer service desk.
The official EtihadWE website also states that payments of utility bills can be made by several recognized partners such as:
Availability is subject to change as per payment channel and banking services.
The simplicity of FEWA the reason for the popularity of FEWA bill payment. The customer doesn’t need to register an account or remember login information to make a payment.
It offers several benefits, such as:
These are some of the best features that make it one of the most convenient utility payment services in the Northern Emirates of the UAE.
Yes. The best way to pay is via the official Etihad Water and Electricity website or mobile app, so the payments are made directly with the utility provider.
For maximum security:
If a payment is missed, but the amount is subtracted from your bank account, please contact EtihadWE Customer Service and your card issuer before retrying the payment.
For the majority of online payments, there are no problems; however, some customers may face some common errors. The table below lists some of the most common issues and possible resolutions.
| Problem | Possible Cause | Solution |
| Account number not found | Incorrect 12-digit account number | Verify the number from your latest bill and try again. |
| Payment declined | Card or bank authorization issue | Contact your bank or try another eligible card. |
| Website not loading | Browser or internet issue | Refresh the page or use another browser. |
| Confirmation not received | Email delay | Check your spam folder or log in to view payment history. |
| Duplicate payment concern | Payment submitted twice | Verify transaction history before making another payment. |
In case it persists, EtihadWE will recommend that you reach out to its customer support team instead of attempting the transaction again and again.
There are several official conditions that customers should be aware of before paying with FEWA Quick Pay:
| Item | Details |
| Maximum credit card payment | AED 10,000 per transaction |
| Additional fee | 0.0068 on amounts exceeding AED 10,000 |
| Accepted cards | Credit cards issued in GCC countries |
| Daily card usage limit | Maximum 5 transactions per card per day |
| Average online payment time | Approximately 3 minutes |
The limits are shared by Etihad Water and Electricity, and can be adjusted in case the authority changes its payment policy. Before making big payments, always refer to the current service information.
It’s typically easy to pay your electricity and water bill online, but there are some best practices to avoid unwanted delays.
By following these steps, all payments will be quick and accurate.
Customers of Etihad Water and Electricity (EtihadWE) can continue to pay their electricity and water bills online with FEWA Quick Pay, which continues to be a fast and convenient payment method. The change of name for FEWA has not affected the process of payment, which is straightforward and secure. Customers can pay their bills without having to register by entering their 12-digit account number on the official EtihadWE website or mobile app. When it comes to payment problems, always go through the official platform, check account information before verifying, and retain the receipt. This makes it quick, secure, and reliable to pay your utility bills online.
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Yes, it’s still there, but it’s now run under the banner of Etihad Water and Electricity (EtihadWE). Many customers are still looking for FEWA Quick Pay; however, the official service is now View and Pay Bill on the EtihadWE website and mobile application. Old FEWA customer accounts continue to be supported.
Yes. View and Pay Bill is a service for customers who are able to pay their electricity and water bills without having to create an account or log in. Only an account number (12 digits) and a valid payment card are required.
A typical payment requires:
The account number can be found on your monthly utility bill.
The service is available to EtihadWE customers in the Northern Emirates including:
These are the services that have been provided by the Federal Electricity and Water Authority (FEWA).
EtihadWE says online payments can be made through credit cards issued in the GCC region. During the payment process, the customer should also make sure that he/she provides a correct email address.
Yes. The official service states that:
The methods available for checking your bill are to visit the official EtihadWE website and use the Bill Enquiry or View and Pay Bill service to input your 12-digit account number. This shows you the balance due that hasn’t been paid.
Yes. EtihadWE says that any transaction made via its designated channels, such as customer service centers, banks and Emirates Post, will be reflected in real-time in the billing system. Typically, online submission processing takes a few minutes.
Yes. Quick Pay just needs the proper account number, so you can pay a bill for a family member, tenant, or business account. Always check that the customer’s name and account information listed on the payment screen are accurate before finalizing payment.
If you do not succeed in paying:
